Privacy Statement

Unleashed Futures Pty Ltd

Unleashed Futures Pty Ltd is committed to protecting the privacy of an individual’s personal information. The following explains how we protect your personal information, your rights in relation to that information, and how we collect, use, and disclose personal information.

In handling personal information, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our Commitment to Privacy

We have policies and procedures in place to ensure that:

Personal information is managed in an open and transparent way
The privacy of participants’ and staff members’ personal information is protected
Personal information is collected and handled fairly
Personal information is used and disclosed only for legally permitted purposes
Access to and correction of personal information is regulated
Confidentiality of personal information is maintained through appropriate storage and security measures

The Kinds of Information We Collect

Consumer personal information is collected to provide care and services. This information may include:

Name
Address
Telephone number
Email address
Date of birth
Gender
Advocate or emergency contact’s telephone number and email
Health information
Diversity status (including ethnicity and lifestyle preferences)

How We Collect Personal Information

Participant personal information may be collected from:

You, the participant
Your family members or significant others
Your advocate
Your doctor or other service providers or facilities

We collect personal information directly from you unless:

You have given consent for us to collect it from someone else
We are required or authorised by law to collect it from another person
It is unreasonable or impractical to do so

You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may impact our ability to provide services.

Purpose of Collecting Personal Information

Personal information is collected to provide care and services. It may be used to:

Provide support services
Enable service providers and medical practitioners to deliver care and services

Disclosure of Personal Information

We may disclose personal and health information for care and service purposes to:

Service providers assisting in delivering care and services
Medical practitioners
External health agencies (such as ambulance services and hospitals)
The National Disability Insurance Scheme (NDIS)
Other relevant government organisations

We may also disclose information to a person you have nominated as your advocate, such as:

Parent, child, or sibling
Spouse or relative
Household member
Guardian
Enduring power of attorney
Emergency contact (must be at least 18 years of age)

Use and Disclosure Limitations

We will not use or disclose personal information for purposes other than providing care and services unless:

You have given consent
The purpose is related to providing care and services and you would reasonably expect the disclosure
Disclosure is necessary to prevent or reduce a serious and imminent threat to life, health, or safety
Disclosure is required or authorised by law due to suspected unlawful activity

We do not disclose personal information to overseas recipients.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored in:

Secure physical (hard copy) records
Secure electronic databases
Secure cloud-based systems

Access is limited to authorised staff only.

Accessing Your Personal Information

Under the Privacy Act, you have the right to access personal information held by us.

To request access or correction, or to learn more about our privacy practices, please contact us.

Proof of identity is required
Access will be provided within 7 days of your request where reasonably possible

Employee Information

Employee records related to the employment relationship are managed in accordance with workplace laws.

Privacy laws may apply if employee information is used for purposes unrelated to the employment relationship.

Volunteer Records

Personal information relating to volunteers is managed in accordance with the Privacy Act.

Privacy Data Breaches

If personal information is lost, stolen, or accessed or disclosed without authorisation, we will follow our Management of Data Breach Policy and Procedure.

Privacy Complaints

Privacy complaints can be lodged through our complaint handling process.

All complaints will:

Be treated seriously
Be handled as promptly as possible
Be managed confidentially
Not affect existing obligations or commercial arrangements

You will be informed of the outcome once the investigation is complete.